Track, Prioritize & Resolve With Ease
Efficiently handling maintenance requests is key to tenant satisfaction and property value. With HELM’s service request feature, tenants can submit requests online with photos or videos for better clarity, ensuring faster resolution.
-
Track & Log Requests – Maintain a detailed history of past and recurring issues.
-
Automated Alerts & Escalations – Urgent requests get prioritized automatically.
-
Faster Repairs, Happier Tenants – Reduce delays and resolve issues before they escalate.
Keep your properties in top condition and your tenants happy—with less effort.
Property Maintenance at Your Fingertips
How It Works
1.
*PING* Get Instant
Alerts
Tenants submit a request and you get notified instantly—along with urgency level, room, and photos or videos for clarity.
3.
Complete & Close
Finish the job, mark it complete, notify the tenant, and get it off your plate. Easy maintenance tracking from start to finish.
Can tenants include photos or videos with their request?
Yes. HELM allows tenants to upload images and short videos so you can see exactly what’s wrong before sending a vendor or handling it yourself. This helps reduce back-and-forth communication and speeds up repairs.
Can I assign service requests to vendors?
Soon! We're actively building out our HELM Partners Program to connect you with trusted local vendors—directly through HELM. Stay tuned for in-app vendor assignment and tracking features.
What if I want to handle maintenance myself?
No problem. You can track, log, and close out maintenance requests even if you handle repairs personally. HELM makes it easy to keep your maintenance history organized in one place.
Will tenants get status updates?
Yes. Tenants automatically receive in-app notifications when a request is accepted, updated, or resolved—keeping everyone on the same page from start to finish.
