Service Request Management Icon – Track and Resolve Maintenance Requests Easily with HELM

Service Request Management — Keep Maintenance Hassle-Free

HELM lets tenants submit requests with photos or videos, so you get faster fixes, clearer communication, and happier renters.

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Screenshot of HELM’s service request input page, where tenants can submit maintenance issues with urgency levels, photos, and room details—making property management fast, clear, and stress-free.

Track, Prioritize & Resolve With Ease

Efficiently handling maintenance requests is key to tenant satisfaction and property value. With HELM’s service request feature, tenants can submit requests online with photos or videos for better clarity, ensuring faster resolution.

Track & Log Requests – Maintain a detailed history of past and recurring issues.
Automated Alerts & Escalations – Urgent requests get prioritized automatically.
Faster Repairs, Happier Tenants – Reduce delays and resolve issues before they escalate.

Keep your properties in top condition and your tenants happy—with less effort.

HELM Property Management App – Service Request Input Page for Maintenance Requests with Request Type, Room, Description, Priority, and Photo Upload

Property Maintenance at Your Fingertips

iPhone Notification from HELM – High Priority Service Request for Leaking Pipe

How It Works

1.

PING Get Instant
Alerts

Tenants submit a request and you get notified instantly—along with urgency level, room, and photos or videos for clarity.

2.

Connect to the Right Vendor

HELM recommends trusted local vendors. Choose, schedule, and notify all within the app.

(Feature coming soon!)

3.

Complete & Close

Finish the job, mark it complete, notify the tenant, and get it off your plate. Easy maintenance tracking from start to finish.

Start Managing Requests

Frequently asked questions

Service Request Management FAQs

Can tenants include photos or videos with their request?

Yes. HELM allows tenants to upload images and short videos so you can see exactly what’s wrong before sending a vendor or handling it yourself. This helps reduce back-and-forth communication and speeds up repairs.

Can I assign service requests to vendors?

Soon! We're actively building out our HELM Partners Program (https://www.helmpmsoftware.com/property-management-software-features/property-maintenance-partners)to connect you with trusted local vendors—directly through HELM. Stay tuned for in-app vendor assignment and tracking features.

What if I want to handle maintenance myself?

No problem. You can track, log, and close out maintenance requests even if you handle repairs personally. HELM makes it easy to keep your maintenance history organized in one place.

Will tenants get status updates?

Yes. Tenants automatically receive in-app notifications when a request is accepted, updated, or resolved—keeping everyone on the same page from start to finish.

We Did the Google Search For You

Find Trusted Vendors Instantly Through the HELM Partner Program.

Learn More About the Program

Become a Partner

Image showing HELM’s Partner Program in action—five-star Google rating and a mobile notification reading ‘We’ve found you an HVAC vendor,’ highlighting fast, trusted vendor matching for property owners.

Icon representing HELM’s service request management—track maintenance issues, prioritize urgent repairs, and keep tenants happy with fast, organized responses.

The HELM Way: No More Missed Maintenance

Service requests shouldn’t live in your inbox. HELM centralizes everything so nothing slips through the cracks. Tenants get better service. You get better control. And your properties stay in top condition—with way less stress.